Refunds

AIR-serv Refund Form for Contactless Transactions Only

Air-serv do not offer cash refunds. We aim to respond within 5 working days Please check your JUNK folder if you don't receive our email. All form fields are mandatory.

Site Details
Site Visited*
Town/City*
Date of Transaction*
Date Format: DD slash MM slash YYYY
Time of Transaction*

: HH

MM
Payment Details
Payment Method*
Credit Card*
Please provide last 4 digits from Credit Card
Debit Card*
Please provide last 4 digits from Debit Card
Apple Pay*
Apple Pay: Device Account Number
How to find
Apple Pay uses their own system to make it secure for their users. This means that we only see the last 4 digits of that token/Device Account Number and NOT your card details.
Please:
1. Open up the wallet app on iPhone
2. Select the card you made the payment with
3. Press the “i” button at the bottom of the screen
4. Under “Card Information” you will see 2 lots of xxxx card numbers
4.1. Your card number shown as xxxx1234
4.2. Your Device Account Number shown as xxxx with 4 digits.
5. Supply the last four digits
*Apple Pay gives DIFFERENT Device Account Number for different devices e.g. Phone and Watch.
Google Wallet*
Google Pay: Virtual Account Number
How to Find
You will need to locate the last 4 digits of your Virtual Account number e.g. xxxx 1234
1. Open G Pay App
2. Select the card you made the payment with
3. Scroll down towards the bottom of the page
4. Under “Virtual Account Number” will be the last 4 digits used.
Name of Bank*
Type of Machine*
Reason for Refund
We are sorry that you’ve had a problem with our machine. We understand this is frustrating and annoying. Please accept our apologies and tell us why you are claiming a refund here.*
Confirmation
Email Address*
Enter Email Confirm Email
Yes, I agree to the privacy policy. Your information from the refund form will be collected and processed to answer your refund request. You can revoke your consent at any time for the future. Detailed information on handling user data can be found in our privacy policy.
Phone
This field is for validation purposes and should be left unchanged.

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Refunds

AIR-serv Refund Form for Contactless Transactions Only

Site Details

Payment Details

Apple Pay: Device Account Number How to find

Google Pay: Virtual Account Number How to Find

Reason for Refund

Confirmation

Apple Pay: Device Account Number
How to find

Google Pay: Virtual Account Number
How to Find